Return & Refund Policy

Last Updated: September 2026

At zygang.top, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.
  • The item must be returned with its original packaging and any included accessories or components.
  • Proof of purchase or your order number must be provided.
  • The return request must be submitted within 30 days of delivery.

We reserve the right to refuse a return if the item does not meet these conditions, subject to applicable consumer protection laws.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, altered, or modified after delivery.
  • Items specifically identified as non-returnable or final sale on the applicable product page.
  • Clearance or final-sale merchandise, where permitted by applicable law.
  • Items that cannot be returned for hygiene, health, or safety reasons once opened or used, where applicable.

These exclusions do not affect any rights you may have under applicable consumer protection laws for defective, damaged, or incorrectly supplied products.

3. How to Request a Return

Before returning an item, please contact our customer service team.

When contacting us, please provide:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Photos of the product and packaging if the item arrived damaged, defective, or incorrect.

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address by email.

Please do not send your return to an address without first receiving return instructions from us.

Unauthorized returns may result in delays in processing your refund.

4. Return Shipping Costs

If you are returning an item because you changed your mind or for another reason that is not caused by an error on our part, you will generally be responsible for the return shipping costs.

If the product you received is damaged, defective, or incorrect due to our error, we will be responsible for the reasonable return shipping costs or provide another appropriate solution.

Original shipping charges are generally non-refundable unless the return results from our error or otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order number and clear photographs showing the issue.

After reviewing your request, we may offer an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

6. Exchanges

If you would like to exchange an eligible product, please contact our customer service team before returning the item.

Exchange availability depends on product availability at the time your request is processed.

If an exchange is requested for reasons unrelated to a defect or an error on our part, additional shipping charges may apply.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, the refund will generally be issued to your original payment method.

Depending on your payment provider, it may take additional time for the refund to appear in your account after it has been issued.

Estimated processing times after a refund is issued are:

PayPal: approximately 1–2 business days
Credit/Debit Card: approximately 5–14 business days

Actual processing times may vary depending on your bank, card issuer, or payment provider.

8. No Restocking Fee

We do not charge a restocking fee for eligible returned products.

Customers may still be responsible for applicable return shipping costs as described above.

9. Return Address

Products must be returned only to the return address provided by our customer service team after your return request has been approved.

Please include your order number with the returned package so that we can identify and process your return.

Do not return products directly to our business address unless specifically instructed to do so by our customer service team.

10. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any statutory rights available to you under applicable consumer protection laws.

Where applicable law provides you with additional rights or remedies, those rights will continue to apply.

11. Contact Us

If you have questions about a return, exchange, refund, or damaged product, please contact our customer service team through the contact information provided on zygang.top.

Website: zygang.top
Owner and Operator: MFISH TECHNOLOGY PTE. LTD.